The purpose of this policy is to explain to you what personal information we collect and how we and our associated companies may use it. The way in which information about you is held and used is also described in our General Terms.
We obtain your information through applications, emails, letters, telephone calls and conversations when registering for our services and during the course of our client relationship. In accordance with UK data protection legislation we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.
To comply with money laundering regulations we need to confirm the name and address of our customers. We may ask you to provide physical forms of identity verification when you open your account.
The personal information we hold is only used for establishing and managing your account, to help us identify you when you contact us and supplying you with information regarding opportunities that we believe may be of interest to you. As a result we may send you marketing material from time to time by email, telephone, or other electronic messaging service unless you indicate to us that you would prefer not to receive it. If you do not wish to receive this information, please contact us.
We, and our associated companies, may disclose your personal information to successors in title to our business and suppliers we engage to process data on our behalf. However, we do not sell, rent or exchange your personal information with any third party for commercial reasons beyond the essential requirement for debit or credit card validation when depositing or withdrawing funds, credit agencies and fraud prevention agencies.
Where we are required by law, your personal information may also be disclosed to an applicable governmental, regulatory or enforcement authority. These authorities may then use your personal information to investigate and act on any breach of law or regulatory rules in accordance with their procedures.
All countries in the European Economic Area (EEA), which includes the UK, have similar standards of legal protection for your personal information. In order to process debit or credit card transactions, the bank or card processing agency may require you to verify your personal details for authorisation outside the EEA European Economic Area). If these are based outside the EE, your personal information may not be protected to standards similar to those in the UK.
We provide regular training to our staff on their privacy obligations. We regard data protection breaches very seriously and will enforce appropriate action whether the breach is deliberate or through negligence.
We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, to resolve queries or issues, for regulatory purposes, to help improve our quality of service, and to help detect or prevent fraud or other crimes. Conversations may also be monitored for staff training purposes.
Under the Data Protection Act you have the right at any time to request a copy of the personal data that we hold on you. The Act allows us to charge a fee of £10 for this service. We will respond within 40 days of receipt of your written request and the applicable fee. In order to maintain the accuracy of our database, you can update your personal details by contacting the Client Management Team.
We use a technology known as “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our website sends to your browser which is then stored on your system. We may store any information collected about you in this way which can be used to identify you when you visit our site in future, unless you change your browser settings to switch off cookies. If you want to know how to do this please look at the help menu on your browser. Information on deleting or controlling cookies is available at www.AboutCookies .org. However, you may not be able to use all the interactive features of our site if cookies are disabled. Find out more about Cookies .
If you have any questions about privacy, please contact our Compliance department at Park House, 16 Finsbury Circus, London, EC2M 7EB.